Why use our Construction Loan Specialists?
Since 1978, we have been building homes that Australian families love coming home to. Each home is designed and built with experience, quality, and care. That’s why we offer our Lifetime Structural Guarantee, because we know every home we build is made to last, so you can love coming home for a lifetime.
Terms & Conditions
What’s covered?
Peter’s vision was always to design new homes around the way people live, and all those special moments people live for. And it’s with this vision that the AUZ GRANNY FLAT family has grown and flourished over the last four decades to include not just the Campbell family, but the thousands of happy customers who are proud to be members of the extended AUZ GRANNY FLAT family across New South Wales and Queensland.
At AUZ GRANNY FLAT, we are dedicated to the love of coming home.
It’s a feeling that only comes from building homes that families feel completely at home in. We’ve been doing it this way for over 45 years because it’s not just what we do. It’s who we are.
Peter’s vision was always to design new homes around the way people live, and all those special moments people live for. And it’s with this vision that the AUZ GRANNY FLAT family has grown and flourished over the last four decades to include not just the Campbell family, but the thousands of happy customers who are proud to be members of the extended AUZ GRANNY FLAT family across New South Wales and Queensland.
At AUZ GRANNY FLAT, we are dedicated to the love of coming home.
It’s a feeling that only comes from building homes that families feel completely at home in. We’ve been doing it this way for over 45 years because it’s not just what we do. It’s who we are.
What’s not covered?
Peter’s vision was always to design new homes around the way people live, and all those special moments people live for. And it’s with this vision that the AUZ GRANNY FLAT family has grown and flourished over the last four decades to include not just the Campbell family, but the thousands of happy customers who are proud to be members of the extended AUZ GRANNY FLAT family across New South Wales and Queensland.
At AUZ GRANNY FLAT, we are dedicated to the love of coming home.
It’s a feeling that only comes from building homes that families feel completely at home in. We’ve been doing it this way for over 45 years because it’s not just what we do. It’s who we are.
Peter’s vision was always to design new homes around the way people live, and all those special moments people live for. And it’s with this vision that the AUZ GRANNY FLAT family has grown and flourished over the last four decades to include not just the Campbell family, but the thousands of happy customers who are proud to be members of the extended AUZ GRANNY FLAT family across New South Wales and Queensland.
At AUZ GRANNY FLAT, we are dedicated to the love of coming home.
It’s a feeling that only comes from building homes that families feel completely at home in. We’ve been doing it this way for over 45 years because it’s not just what we do. It’s who we are.
How to make a claim
To lodge a claim under your Lifetime Structural Guarantee, please provide our Customer Care team with →
- Your name and home address
- Proof of ownership (e.g. rates notice)
- A copy of your Lifetime Structural Guarantee document provided at handover
- Details of the claimed structural failure, including an independent building inspection report
- (claims must be made within 12 months of the problem becoming evident)
Once this information is received, our Customer Care team will investigate your claim. If it is determined that a major structural failure has occurred (as defined by these Terms & Conditions), we will rectify the issue at no cost to you. Please note, some investigations may require monitoring over 12 to 18 months.
Contact us
customercare@clarendon.com.au | 02 8850 9950
s building standards and materials change, AUZ GRANNY FLAT Homes reserves the right to modify or amend these Terms & Conditions at any time. Please refer to www.clarendon.com.au/nsw/lifetime-guarantee for the current Terms & Conditions. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Lifetime Structural Guarantee is provided by. AUZ GRANNY FLAT Homes (NSW) Pty Limited (ABN 18 003 892 706). Ground Floor, 21 Solent Circuit, Norwest NSW 2153. customercare@clarendon.com.au, 02 8850 9950. Builder Licence 2298C.